And I'm also confused because there seem to be verses in the Scriptures that indicated that salvation is through faith, and verses that indicate that its through good works.
I think it's both.
Unbreakble rule: The only way to heaven is by believing, following, kneeling for Jesus. Or something similar.
Everyone, that includes the most dedicated believer in Jesus will also be judged by his works. These judgement are no keeping you out of heaven but still God has a few things to say about thos works

I think it;s not hard to image that Father is more happy with a believer that spend half his time/fortune on helping the poor than with a believer that stole as much as possible from the poor to increase his own wealth.
YLTMatt 2535 for I did hunger, and ye gave me to eat; I did thirst, and ye gave me to drink; I was a stranger, and ye received me;
36 naked, and ye put around me; I was infirm, and ye looked after me; in prison I was, and ye came unto me.
37 `Then shall the righteous answer him, saying, Lord, when did we see thee hungering, and we nourished? or thirsting, and we gave to drink?
38 and when did we see thee a stranger, and we received? or naked, and we put around?
39 and when did we see thee infirm, or in prison, and we came unto thee?
40 `And the king answering, shall say to them, Verily I say to you, Inasmuch as ye did it to one of these my brethren--the least--to me ye did it .
I think I believe in universal salvation, but there are still questions that pop up sometimes.
Questions are good. For me questions are a very important part of:
TVM2Tim 215 Study to shew thyself approved unto God, a workman that needeth not to be ashamed, rightly dividin the word of truth.
If you mean by that the question about works is problematic for the UR view I disagree because it's equally simiple/hard for any other view.